we.policies > cancellations

When we reserve space on our appointment schedule, our time and services are for you. If that time becomes non-productive, there is a loss to the operation of our team. Our policy requires a 24 hour cancellation notice if you cannot make your scheduled appointment.

We provide confirmation calls 24-48 hours in advance of your scheduled time to remind you of your appointment. These calls are a courtesy and failure to receive your call is not a valid reason for a 'no show'. Please confirm we have your correct information on file to insure a successful confirmation/reminder process.

Also, we understand that emergencies and accidents happen; therefore, we concede to one no-show or last minute cancellation before this policy affects you.